Refunds

Last updated 16 September 2026.

The policy, in full

Email support@cleveland.click within 14 days of a payment and we refund it. You do not have to give a reason.

After 14 days we will still look at it, and we refund anything that was our error — a duplicate charge, a payment credited to the wrong business or category, a charge for a listing that should have been removed.

Shirt preorders

You are charged when you reserve. A drop prints only if it reaches its preorder minimum by its closing date. If it does not, we refund you in full, shipping included, automatically. If your shirt arrives misprinted or damaged, email us within 14 days of delivery and we replace it or refund it. This section covers shirts only; business board payments are covered above.

What a refund does to your position

Refunded money stops counting toward rank. When a refund is issued, exactly the refunded amount is subtracted from that business’s cumulative total in that category, and the board reorders accordingly. A partial refund removes exactly the partial amount. If the total reaches zero, the listing returns to Open.

The same applies to a card dispute: disputed money stops counting toward rank as soon as we are notified.

Before you dispute a charge

Email us first. A refund is faster than a dispute and we do not argue about them. If the charge on your statement is unfamiliar, it is for paid placement on Cleveland.click; write to us and we will tell you exactly which payment it was.