Refunds

Last updated 16 September 2026.

The policy, in full

Email support@cleveland.click within 14 days of a payment and we refund it. You do not have to give a reason.

After 14 days we will still look at it, and we refund anything that was our error — a duplicate charge, a payment credited to the wrong business or category, a charge for a listing that should have been removed.

What a refund does to your position

Refunded money stops counting toward rank. When a refund is issued, exactly the refunded amount is subtracted from that business’s cumulative total in that category, and the board reorders accordingly. A partial refund removes exactly the partial amount. If the total reaches zero, the listing returns to $0 unclaimed.

The same applies to a card dispute: disputed money stops counting toward rank as soon as we are notified.

Before you dispute a charge

Email us first. A refund is faster than a dispute and we do not argue about them. If the charge on your statement is unfamiliar, it is for paid placement on Cleveland.click; write to us and we will tell you exactly which payment it was.